Wanted reliable view of KPIs
Motrac’s first step towards getting more structured information was the implementation of Microsoft Dynamics AX. However, the Dynamics AX queries quickly became too huge and query performance too slow. Therefore, Motrac decided to look for an analysis solution that would allow them to obtain an easy and reliable view of the business KPIs. According to Michel Cijs, Coordinator Service Intelligence, the company defined three requirements: “Our analysis tool had to be fast, reliable and easy to modify using in-house resources.”
To comply with the high demands of its customers and business processes, a new department named Service Intelligence was born specifically to provide information and to indicate trends. The goal of the department has been to improve the competitive power of Motrac by providing employees as well as customers with decision making information, which is unique in the market. To meet this goal, TARGIT BI Suite was chosen. “It fully met our requirements, and on top of that, TARGIT has a great look and feel!”
Benefits both employees and customers
Today Motrac can analyze data from Microsoft Dynamics AX in TARGIT BI Suite, and recently, data from their ‘old’ system, AS400, were also added to the analysis cube allowing Motrac to compare figures and trends across the systems. “TARGIT helps us with our daily tasks and gives us perfect insight into the company’s decision-making information.”
TARGIT BI Suite is being used to provide important information throughout the entire MotracLinde organization. Service Intelligence is a heavy TARGIT user, and the marketing- and financial departments are also working with TARGIT. In the future, the company plans to have all managers use the solution for retrieving and analyzing important information, which means that everyone will become capable of making qualified decisions right at their desks. However, TARGIT BI Suite is not only used within the organization. It also provides a great benefit to Motrac’s customers: “Our customers can easily monitor their truck investments, and based on the information from TARGIT, we can for example advise our customers to repair or replace their forklift trucks,” Michel Cijs says.
Life is easier with TARGIT
By using TARGIT, Motrac has experienced significant improvements in the insight gained from business information. Michel Cijs concludes: “Now we are able to make well-founded decisions, which makes us a more professional organization. Our customers are more satisfied, and for us TARGIT is also a tool to win new customers! For those who are using TARGIT, life is much easier than before, and to the rest of the company TARGIT means quick, reliable and complete information.”
