Providing the right services at the right price
To succeed in the services industry, it is essential to provide the right services, at the right price, at the right time. That’s how you maintain customer satisfaction. And in relation to this, it is important to find out:
- What is the right price for our services? Which business partners do we choose to deliver our services?
- Where can we optimize our business? How is our performance and efficiency?
- How do we ensure optimal customer service? How can we find out when to start up campaigns? With which target group?
Optimize your business
TARGIT enables you to determine if some processes should be outsourced, and can help you discover which business partners best deliver your services. You can even control and improve margins via analysis of product groups, customer segments, target markets, and marketing campaigns. Take advantage of an easy way of estimating projects based on historical data, allowing your service company to build stronger business relationships.
Performance and efficiency – optimizing processes
In the services industry, perhaps more than in any other field of business, employee performance is the alpha and omega. As the services provided by your staff are your products, employee efficiency means the world. And with TARGIT, you will have a real-time overview of top performing consultants, sales people, and services. It provides you with an effective way of analyzing how you should allocate your internal resources and working hours. Keep track of time spent on projects and of deadlines due – and make the appropriate changes if your analyses reveals the need.
Ensuring optimal customer service
It’s in the name. Customer service is key in the services industry, but how do you ensure optimal customer service? First, you need to know your customers. A BI solution will let you easily measure the customer satisfaction levels, and let you understand what your customers think about you. This will make you able to improve your customer service.
Imagine the power your organization would acquire with the ability to explain through predictive analysis and analysis of trends why customers choose your service solutions over a competitor’s or vice versa.
Benefits the entire business chain
Management, employees, and even suppliers benefit from a BI solution. Imagine your entire organization accessing information on important KPI’s in an easy overview that is updated on the latest figures.
With TARGIT, everyone will even be able to take in the information from the BI system themselves. And your business partners can have access to important business information as well. In this way, they can benchmark themselves, and optimize performance based on results from their peers and competitors.
Providing a clear overview of your data
For your business units to perform in the best way possible, the most important thing is to have a clear overview of your data. Most service businesses are drowning in data, but if you don’t have the right tools to create an easy overview, data become useless.
Take business action on better decisions
In the services business, decisions sometimes need to be made fast. And in order to feel safe making fast decisions, you need to have a good foundation for business decisions based on your important data. You can set up intelligent agents that help ensuring that your organization can react quickly to market changes. TARGIT will automatically send you an e-mail when changes occur giving you the optimal chance to take action fast.
As we all know, the competition within the service industry is tough, and being able to be agile and adapt to new market conditions is essential. TARGIT offers the ability to do What-if analyses in which different scenarios can be explored and prepared for. In this way, you know what to do when changes occur.
To be even more agile, you can also integrate Google Analytics or Social Analytics (Twitter trends). Via Social Analytics, you are able to follow trends long before they become mainstream. Imagine if you were able to predict your potential customers’ preferences, and address these preferences even before they were pronounced. Have the advantage of being leagues ahead of your competitors.
Moreover, you can have mobile BI on your iPhone™ or iPad™ and monitor closely to analyze important business data from anywhere in the world. If you are out and about, and need to brush up on the latest information while you wait in the airport, you have access to analyses , can make business decisions, and create smooth presentations on the fly. You can even get notifications as push messages on your iPhone or iPad.