3F is experiencing noticeable results from using TARGIT Business Intelligence. ”We have gained huge operational savings. In terms of administration, the solution also gives us a great advantage because now we can push data and statistics out to the users so they can find the information they need, when they need it on their own. This means faster case processing and an increased flexibility which is beneficial to both our members and employees,” states Jens Bille, who was in charge of the implementation of the TARGIT solution.

When 3F was choosing a BI tool, it was of the utmost importance that the solution was capable of providing the needed insight and knowledge to the more than 2,500 employees in the organization.

The fact that the solution is built in a simple and user-friendly manner has therefore also been the decisive factor for 3F. Jens Bille explains: “We are experiencing an increasing demand for delivering basic, statistical information in a well-arranged way. This task was previously in the hands of a few people in our IT-department, and as a result we experienced bottle-necks during busy periods. However, now all employees in our 80 departments can manage the solution from TARGIT with a minimum of education.”

Utilizing know-how
Business Intelligence has become a central tool in 3F’s effort to strengthen and secure the organization for the future. Experience shows that effective handling of data equals operational savings and a higher level of service for the members. Jens Bille elaborates: “We possess lots of know-how within the company, and we need to use it to reveal and work on our weak points so that we can constantly improve at running a labor union.”

3F uses Microsoft SQL Server for integration of data from the member, task and finance systems. Data is gathered in a data warehouse that can be accessed by the users through TARGIT BI Suite. “The Microsoft platform with TARGIT on top provides us with flexible tools that we use, among other things, for creating an overview of the enquiries received from our members. In that way, we know how to adjust our services so they match the needs of our members,” ends Jens Bille.