Measuring Quality: 5 common and useful KPIs
What is quality to your organization?
Before you can start measuring quality, you need to define what quality is to your organization. Unlike time or dollars, quality can be different things to different organizations, even those making similar products.
This ebook gives you 5 common and useful KPIs to measure quality:
Percentage of defective products
Scrap costs or rework costs
Severity of defects and complaints
First pass yield
This ebook covers:
Two approaches to measuring quality
Key metrics you can implement to better measure quality
Understanding what quality means in your organization
What data is required to begin tracking the 5 key metrics