The Greater Grand Rapids branch
of Goodwill Industries was founded in 1966. Today the chapter is responsible for 20 retail locations in eight counties throughout Greater Grand Rapids that provide funding for multiple placement and training programs. This Goodwill chapter needed a better way to track the growing amount of retail data generated by those 20 locations to optimize their business, ultimately serving a wider footprint of individuals in need.
Read about TARGIT's customized solutions for retail.
Managers had scores of questions about the business, but with numerous systems and no way to integrate data, had no way of answering them. Goodwill was collecting data in Microsoft Dynamics ERP as well as marketing, POS, and HR systems – none of which were capable of communicating with each other. So Goodwill went on the hunt for a business intelligence and analytics solution. A dedicated team sampled demos for an array of possible BI solutions and found TARGIT Decision Suite to be the best fit for the needs of the organization.
Of all the BI candidates, TARGIT Decision Suite was not only in the sweet spot of pricing for this non-profit organization, but it was the most scalable. The team wanted a solution that could grow with the organization and would be easy to make changes and adapt with them.
Goodwill has found implementation to be beyond their expectations. TARGIT experts and consultants were highly responsive and helped Goodwill get up and running quickly. With all of their systems finally integrated in one cohesive solution, Goodwill immediately set to work answering some of their most pressing questions.