The world’s largest independent survey of business intelligence software users says TARGIT product satisfaction is consistently one of the highest among vendors
TAMPA, Fla. – BARC, one of the world’s leading analyst companies for data management, business intelligence, and enterprise content management, officially released the results of this year’s BI Survey. BARC’s The BI Survey 17 report is based on findings from the world’s largest and most comprehensive survey of business intelligence end-users. Of the market’s leading 42 products that were analyzed in detail across its peer groups, TARGIT was a leading vendor in 22 categories and the top ranked vendor in two peer groups for product satisfaction against all other vendors in these peer groups.
TARGIT is one of the industry’s leading visual discovery-focused products that organizations are opting to use as their standard BI solution across the organization. This year, TARGIT received increased marks in a number of categories including Project Success, Business Value, Product Satisfaction, Customer Satisfaction, Ease of Use, and Customer Experience.
“TARGIT is a solid vendor which, according to customers, knows how to complete successful projects on time and on budget,” The BI Survey 17 reports. “The solution not only provides information to users but it also seems to contribute to the well-being of customer organizations. Customers report high levels of business benefits and business value from using the software. Good results in the ‘Innovation’ KPIs as well as satisfaction with the product itself show customers’ contentment with the solution. Moreover the vendor ranks as a leader for ‘Vendor support’ and its ‘Implementer support’ rating has also improved this year.”
TARGIT customers are consistently one of the happiest in the BI industry, with TARGIT positioned as a leader for customer satisfaction KPIs in all of its peer groups. The increase in satisfaction is owed to TARGIT’s recent investment in architecture, improved business-user-oriented UIs, and recent advancements in in-memory data processing and data mashup features.
TARGIT received high marks in Ease Of-Use, leading in areas such as visual analysis, mobile BI, and embedded BI. Customers also see TARGIT as an innovator, ranking the software highly in the innovation KPI of its peer groups.. This is owed to TARGIT’s recent heavy investments in the modernization of its software and trending areas such as collaboration, mobile BI, and data discovery.
“Each year we’ve been very happy with TARGIT’s top rankings in multiple categories of the BARC survey,” says Ulrik Pedersen, TARGIT CEO. “This year in particular, our significant improvements in overall customer satisfaction and product satisfaction exemplifies our mission of helping the entire organization take advantage of analytics through a more holistic, customer-centered approach to BI. Our top and leading positions in these rankings further cement our goal of supporting companies in their journey to become truly excellent at making data-driven decisions throughout their organization.”
The BARC BI Survey 17 is based on findings from 3,066 user responses. TARGIT users evaluated the product based on the 2013, 2014, 2015, and 2017 versions of the solution.
To access the free BI Survey 17 TARGIT Ranking report, visit: www.targit.com/BARC2017.
TARGIT is the software company behind TARGIT Decision Suite, the business intelligence and analytics solution for all business users. With an emphasis on people, it is our mission to transform entire organizations by revealing actionable insights for everyone to make better and faster decisions. The unique combination of our patented technology, proven methodology, and dedicated employees and partners is what enables us to help organizations around the world perform their best. TARGIT gives companies the courage to act. Learn more about us at www.targit.com and follow us on twitter @targit.
About The BI Survey
The BI Survey 17 was conducted by BARC from March 2017 to February 2017. Altogether, 3,066 respondents worldwide answered a series of questions about their business intelligence software. The survey offers a comparison of 42 leading business intelligence tools across 29 different key performance indicators including business value, customer satisfaction, customer experience and competitiveness. For more information, go to www.bi-survey.com