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Carl  
#1 Posted : Tuesday, August 12, 2014 9:49:59 PM(UTC)
Carl
Rank: Member

Groups: extranet\Forum
Joined: 8/12/2014(UTC)
Posts: 9

Hi experts,

The button to export to powerpoint is greyed out. I looking for a way to activate it.

To my understanding the authorizations are setup correctly, and the end user has powerpoint on her PC.

Any other suggestions?

Thx, Carl
Niels Thomsen  
#2 Posted : Thursday, August 14, 2014 10:30:04 AM(UTC)
Niels Thomsen
Rank: Advanced Member

Groups: extranet\Forum
Joined: 4/5/2011(UTC)
Posts: 105

Hi Carl

Are the other options of export analysis greyed out as well (export wizard, email, image)?
Hope it makes sense.

Best Regards
Niels Thomsen

https://dk.linkedin.com/in/ncthomsen


Carl  
#3 Posted : Sunday, August 17, 2014 6:13:13 PM(UTC)
Carl
Rank: Member

Groups: extranet\Forum
Joined: 8/12/2014(UTC)
Posts: 9

Hi Niels,

The other options are not greyed out.

I can start the wizard as well, but also there the option to export to powerpoint is greyed out.

Rgs, Carl
Niels Thomsen  
#4 Posted : Monday, August 18, 2014 11:07:02 AM(UTC)
Niels Thomsen
Rank: Advanced Member

Groups: extranet\Forum
Joined: 4/5/2011(UTC)
Posts: 105

OK so we can probably rule out TARGIT Authorization issues.
It seems to be a PP related problem.
I understand that the user can use PP independently of TARGIT?

Also I do have a couple of more questions:

Are your other users able to export to PP?
What is the Windows OS and TARGIT Version (server and client) that you are using?

/Niels
Hope it makes sense.

Best Regards
Niels Thomsen

https://dk.linkedin.com/in/ncthomsen


Carl  
#5 Posted : Tuesday, August 19, 2014 1:13:09 PM(UTC)
Carl
Rank: Member

Groups: extranet\Forum
Joined: 8/12/2014(UTC)
Posts: 9

Dear Niels,

Users can indeed use PP independently of Targit

The end users run on windows 7 with office 2010. The server is an HP server running windows server 2012 standard. The Targit version is TARGIT Decision Suite 2013, Service Release 1 [build 6208]

Not all users have this issue. One user is able to use the export to ppt function. He is on windows 7 and office 2010 as well.

Best regards,
Carl
Niels Thomsen  
#6 Posted : Thursday, August 21, 2014 5:32:40 PM(UTC)
Niels Thomsen
Rank: Advanced Member

Groups: extranet\Forum
Joined: 4/5/2011(UTC)
Posts: 105

I'm afraid my best advice would be a reinstall of Office.

I don't think there are any known issues - at least that I know of - with export to Powerpoint from TARGIT.
Hope it makes sense.

Best Regards
Niels Thomsen

https://dk.linkedin.com/in/ncthomsen


Rick Langley  
#7 Posted : Tuesday, August 26, 2014 5:34:23 PM(UTC)
Rick Langley
Rank: Newbie

Groups: extranet\Forum
Joined: 9/14/2012(UTC)
Posts: 2

Please check the Targit Management under security - Rights - Group that the user is assigned to-- and make sure that Export analysis to image/email/powerpoint is set to allow in these rights.
I work as an employee with TARGIT A/S. Any statement made by me in this forum represents my own opinion and state of mind, and is not necessarily related to or representative of TARGIT A/S.
Carl  
#8 Posted : Wednesday, September 10, 2014 9:07:01 PM(UTC)
Carl
Rank: Member

Groups: extranet\Forum
Joined: 8/12/2014(UTC)
Posts: 9

Hi Rick,

Thanks for the suggestion, but the authorizations option has already been ruled out by Niels in one of the previous replies.

Current situation:
* We know this issue only occurs on one PC, regardless of the user logged on. (Also on the server we cannot export ppt, but ppt is not installed installed on the server, so this is kind of normal). Other PC's have some windows and office version, and there all is working fine.

Can anybody tell me if there is any setting on the PC itself we can check? Any registry entries that could have an impact?

Thx, Carl
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