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Jelle van Hulten  
#1 Posted : Monday, September 25, 2017 1:54:49 PM(UTC)
Jelle van Hulten
Rank: Newbie

Groups: extranet\Forum
Joined: 9/25/2017(UTC)
Posts: 2

Hi,

When I'm trying to connect to our Touchserver using the TARGIT app this error occurs:

"Communication failed. Issue: 'Value <!DOCTYPE of type java.lang.String cannot be converted to JSONOBject'."

When I'm connecting to the Touchserver without using the TARGIT app I'm not facing any problems. Any ideas on how to fix this error?

Thanks in advance,
Jelle
Niels Thomsen  
#2 Posted : Wednesday, September 27, 2017 6:16:54 AM(UTC)
Niels Thomsen
Rank: Advanced Member

Groups: extranet\Forum
Joined: 4/5/2011(UTC)
Posts: 107

Hi Jelle

Are you running last version of the App?

Also even if the Touchserver seems to be running fine in the browser you might want to validate that your TARGIT Server (Antserver) and Touchserver versions are compatible.

If your URL for the touchserver is http://servername/touchserver/anywhere you can run a test of compatibility by remove last part of the URL like this http://servername/touchserver

This should give you a test of different versions - touchserver, targit server and client.

But first I would check version of the app.
Hope it makes sense.

Best Regards
Niels Thomsen

https://dk.linkedin.com/in/ncthomsen


Jelle van Hulten  
#3 Posted : Wednesday, September 27, 2017 9:29:14 AM(UTC)
Jelle van Hulten
Rank: Newbie

Groups: extranet\Forum
Joined: 9/25/2017(UTC)
Posts: 2

Hi Niels,

To make sure I'm running the latest version of the App I've reinstalled it.

The Targit Touch Server Test gave me a green light for all validations.

So far I'm still facing the same problem, do you have any other suggestions that I could try?

Thanks for your help.

Best regards,
Jelle
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