en
Welcome Guest! To enable all features please Login or Register.
Options
Go to last post Go to first unread
Jeremy Kimmons  
#1 Posted : Friday, December 6, 2019 11:52:49 AM(UTC)
Jeremy Kimmons
Rank: Newbie

Groups: extranet\Forum
Joined: 9/20/2017(UTC)
Posts: 2

Hi guys - we're encountering a login issue for a user, and we're not sure how to get around it?

A user has at some point ticked the "Save Password" box on the sign-in on the Targit Anywhere Web client (version 17.3). We are using Windows credentials to log in. Her password has now changed, and so as soon as she launches the login page, the credentials are filled in, and the page just hangs with the spinning dots icon. If she logs in on a machine she has never used, and DOESN'T tick the "remember" box, then she can log in fine, but if that box is ticked, the problem then spreads to that machine as well.

We seem to need a way to either forcibly remove the tick, or else clear the saved password credentials somehow?

If any of you guys have encountered this before, i'd be very glad for some feedback!


**EDIT** - We've worked around the issue by just reverting her network password to the previous one - as soon as we did that the Targit login worked again, and we've advised to untick the "remember" button, but i'm still interested to see if anyone else has encountered this?


Cheers


Jeremy

Edited by user Friday, December 6, 2019 12:06:42 PM(UTC)  | Reason: Not specified

Users browsing this topic
Anonymous
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Notification

Icon
Error

We use cookies to improve your site experience, but they also provide us with information on your use of our website.
To find out more about the cookies we use and how to delete them, see our Privacy Policy. By continuing to browse the site, you are consenting to our use of cookies.

ok