“Thanks to TARGIT, we are confident that we will be able to meet the ambitious milestones of our growth plan. TARGIT gives us day-to-day accurate insight in all company parameters, such as logistical, service, resource, sales and financial parameters,” states Etienne Pirmez, CEO of the Lambert group.
After witnessing a TARGIT demo, Etienne Pirmez decided that it was the tool for Lambert and its managers: easy to use, easy to interpret, and also: easy for their users to analyze company data.
Although the existing IT components did provide some good insight into stock, service planning, and financial data, it completely lacked in providing comparisons over time, detailed analysis per department, per activity and per product line.
Lambert was looking for a Business Intelligence system that was easy to use, could easily extract data from all back-end systems and would give the management of Lambert the possibility to navigate more from top-level data right into operational detail. In the pre-existing setup it was nearly impossible for a business user to compare data over time, or analyze trends within the different departments and over the different business lines.
Ambitious growth plans
In 2004, the CEO set the ambitious goal to increase the number of customer visits to 100 per day (i.e. over 25.000 per year) by 2010. At that time, an average of 35 customers visited the main showroom daily. In order to reach the goal of 100 customer visits per day, a strategy for growth was developed.
The IT system used for this purpose included an ERP system (Davis), a financial management system (Navision Financials), a clock system (Dotsys) as well as separate CRM system (ACT). In order to achieve their growth ambitions, two elements were crucial: find more suitable dealer locations to attract more diverse customers and find a better way to manage growth objectives.
They acquired a site in Marcinelles (pre-owned cars and trucks), built a new site in Courcelles (new trucks and tractor trailers), realizing growth according to plan. But Lambert wants to thank TARGIT Business Intelligence for enabling them to continue to monitor all aspects of the business. “TARGIT has helped me and my directors better manage the health and growth of our company,” concludes Etienne Pirmez.