Connecting Technology Investments to Business Outcomes

8 min read
How to Measure ERP Implementation Success by Leveraging Business KPIs - Gartner Report

ERP Business Benefits Increase With KPIs That Measure Success

  • The traditional methods of calculating ROI for ERP are no longer an effective way for a CFO to measure success.
  • Defining the correct KPIs that track the right business processes represents financial savings across organizations.
  • This Gartner report profiles KPIs driving business outcomes.

CFOs should leverage this research to develop a KPI model to track and measure the success of their ERP implementations.


CFOs aim to increase the benefits of their ERP including positive and successful user adoption and effective measurement of business KPIs.

Learn how BI and Analytics support successful ERP implementations and can help companies achieve a balance between finance and operations.

These KPIs highlight the extent of simplification that can be achieved through the ERP.

The Gartner report reveals the five critical areas that CFOs should consider to maximize the financial and operational value of the ERP.

  • Business operations
  • Process cycle time
  • Finance processes
  • Operational efficiencies
  • ERP end-user adoption

Gartner, How to Measure ERP Implementation Success by Leveraging Business KPIs- Nisha Bhandare, 1 October 2019

GARTNER is a registered trademark and service mark of Garner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from TARGIT.