The Review Revolution:

Customer reviews are more than opinions — they’re powerful data points that reveal what’s driving satisfaction, loyalty, and revenue at your dealership. Join Emilie Spalla from SATISFYD for a practical look at how dealers are using review data to uncover insights, improve performance, and create measurable business impact.

In this session, you’ll learn how to:

1. Collect and organize review and sentiment data efficiently
2. Identify trends that connect customer sentiment to operational KPIs like lead generation, service quality, and retention
3. Turn review insights into real actions that drive visibility, profitability, and loyalty

You’ll walk away with a clear understanding of how to transform customer feedback into meaningful improvements that boost both performance and experience.