en

swiss farms

Swiss Farms delivers the best customer experience with TARGIT

about the company

Swiss Farms prides itself on being a fast, easy neighborhood drive-thru grocery and dairy service delivering the freshest products at a fair price. After 45 years in business, the company had customer convenience down to an art form.

their challenges

  • Swiss Farms was unhappy with the limited reporting and analysis tools within Dynamics AX
  • Company experience with BI was tedious and time-consuming
  • Employees lacked a real-time overview of end-to-end logistics

how we helped

  • Store managers are self-sufficient after a quick lesson in the software, increasing user adoption
  • Employees always have access to up-to-date dashboards from any desktop or web client
  • TARGIT Decision Suite precisely tracks retail, purchasing procurement, and trucking logistics
Swiss Farms

"We do things well and we do them once with TARGIT."

Chris Gray, IT Director, Swiss Farms

Swiss Farms prides itself on being a fast, easy neighborhood drive-thru grocery and dairy service delivering the freshest products at a fair price. After 45 years in business, the company had customer convenience down to an art form. With 13 stores already humming in Southeastern Pennsylvania and more on the way, Swiss Farms relies on TARGIT Decision Suite's analytics solution designed for retail to deliver data across the organization in order to ensure their reputation for freshness, convenience, and quality service stays on top.

Before TARGIT, Chris Gray, IT Director at Swiss Farms, had implemented Microsoft AX ERP for Retail, but found the platform had limited reporting and analysis tools. At Swiss Farms, Gray had experience with SAP Crystal Reports, but developing new reports was a tedious, time-consuming task. 

It was time for a new way to look at business intelligence and analytics. Swiss Farms shopped around for the right solution to fit their unique retail needs. In the end, it was TARGIT Decision Suite’s ease-of-use, price point, and strong integration with Dynamics AX that won out.

Swiss Farms’ TARGIT experience started strong. During the initial implementation, the data warehouse retail cube was developed by a third-party partner and immediately hit some snags.
 
“TARGIT consulting stepped in and resolved the issues we were having and the experience got immediately better,” says Gray. “I really can’t say enough good things about TARGIT consulting.”

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