Dublin Airport operates Dublin and Cork airports in Ireland and has significant overseas businesses through its ARI and daa International subsidiaries. Dublin and Cork airports are the two largest airports in the Republic of Ireland. Dublin Airport handled 27.9 million passengers in 2016, an 11% increase in passenger numbers on 2015. Dublin Airport currently has direct flights to over 185 destinations in 41 countries on four continents.
TARGIT gives us a great overview and a mobile data-driven decision-making ability based on real-time information. It lives up to our high expectations for data governance, visualizations, and has a high user adoption across many business units.
- Ray Cleary, Bi Manager, daa
This is what a typical experience at the Dublin Airport looks like today: You approach the gates, scan your ticket at a security point, and the gates automatically swing open for you. If something is off with your ticket or timing, you're redirected to an airport official.
While you wait in line for the X-ray, a queue measurement system tracks cell phone locations anonymously to monitor how long people have been waiting in one particular area. If the waiting time is longer than airport efficiency benchmarks, managers are alerted in real-time on their TARGIT storyboards and can open another X-ray line in a busy section immediately.
Since data is updated every two minutes in the TARGIT system, administrators and managers know they are always looking at the most up-to-date information on passenger movement, overall volume, and employee efficiency.
The system delivers reports to managers on passenger volume broken down by the minute, so managers can always plan ahead for the busiest days of the week and busiest hours of the day to ensure the airport is staffed optimally and passengers move through to their gates as quickly as possible.
As they’ve discovered, passenger patterns can vary wildly—from passengers who show up hours before their flight to those who arrive 15 minutes before and the average of passengers in between. Nevertheless, DAA is able to predict how many people will be arriving at the airport and at what time with an average of 97 percent accuracy.
"TARGIT Storyboards and Mobility have enabled us to disseminate near real-time information to those who need it" says Ray Cleary, DAA BI Manager
DAA's business intelligence initiatives have resulted in a sharpened focus on the overall customer experience, from the moment a traveler parks their car at the airport car park until they step out into their final destination.
And with hundreds of thousands of travellers passing through the airport doors every week, DAA knows they always need to be on top of their game. That’s why they rely on the TARGIT Decision Suite to keep operations running as efficiently as possible.