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SERVICE MANAGER

Reporting for Your Service Department

Monitor service technician productivity, service days to close, realized labor rate, and more with TARGIT’s business intelligence (BI) solution for heavy equipment dealers.

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Stay Informed About Trends and Changes

Identify and act on changes right away with automated alerts and dashboards that refresh on a daily basis.
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Monitor Productivity From a Single Overview

Manage team efficiency, billable hours, work order statuses, and more in a single location.
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Track Your Biggest Service Performance Metrics

Get up-to-date visibility into your KPIs with reports that reflect data from all your operational systems.
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Seamlessly Manage Work Orders, Staff Utilization, and Customer Experience

TARGIT’s BI solution for dealers makes it easy to manage every aspect of your service department in a single, user-friendly overview. 

Track KPIs like WIP Aging, Technician Efficiency, Warranty Recovery Rate, and Gross Profit Margin. Plus, investigate the trends behind the numbers to identify high and low performers or analyze revenue by order type, seasonality, or technician.  

TARGIT’s best-practice dashboard and report templates combine data from your DMS and other internal systems to give you a complete picture of your service operations. Get daily updates delivered directly to your inbox and make it easy for team members to check order statuses, technician availability, inventory levels, and more in minutes.  
“TARGIT dashboards allow us to focus on the most important numbers behind our operations and monitor them efficiently on a daily basis.”

Service Manager

Doggett Heavy Machinery Services

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Connect TARGIT to Your Dealer Management System

TARGIT offers a variety of pre-configured BI accelerators (BIAs) for equipment industry DMS systems.

Our BIAs feature a tried-and-tested implementation process, library of best practice report and dashboard templates, and expert guidance from our consulting team to ensure you start realizing BI ROI from day one. 

 
Keep a Pulse on Service Department Performance

TARGIT gives you unparalleled insight into your service operations, from an overview of daily performance to detailed analyses for every service area. 

Use a combination of TARGIT's pre-defined templates and your own customized analyses to ensure you’re monitoring key trends and equipping employees with the latest information.
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Revenue Overview

Analyze revenue streams by customer, job type, and equipment model. Find new opportunities to grow revenue from maintenance contracts, warranties, and repairs.
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Technician Efficiency

Keep an eye on WIP days, technician efficiency, first-time fix rate, and other key drivers of labor performance. See which employees have the highest efficiency and accuracy, and which may need additional training. 
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Service Days to Close

Monitor turnaround times for work orders and identify common delays – like technical errors or backordered parts – so you can proactively improve your average days to close.
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Streamline Service Operations
with TARGIT

Book a personalized demo today to see how TARGIT can help you:  

AdobeStock_157864480 [Converted]-3 Monitor tech efficiency, order accuracy, profit margins, and more
AdobeStock_157864480 [Converted]-3 Track service-related KPIs by location or compare across your business 
AdobeStock_157864480 [Converted]-3 Equip service teams with actionable business insights